At UrbanKicks Hub, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help with a simple and flexible return process.

📦 Return Eligibility
You may return most new, unused items within 30 days of delivery for a full refund or exchange, provided they meet the following conditions:

Items must be in original condition, unworn, and with all original packaging and tags.

Returns must include proof of purchase (order confirmation or receipt).

Items marked as final sale, clearance, or non-returnable are not eligible for return.

🔁 How to Initiate a Return
To request a return, please contact our support team with your order number:

📧 Email: [email protected]
📞 Phone: +1 (470) 555-4763

We’ll provide you with a return authorization and instructions on where to send your item.

🚚 Return Shipping
Customers are responsible for return shipping costs unless the item is defective or the wrong item was shipped.

We recommend using a trackable shipping method to ensure safe return delivery.

Original shipping fees (if any) are non-refundable.

💳 Refunds
Once we receive and inspect your return, your refund will be processed to your original payment method within 5–7 business days.

You’ll receive a confirmation email once the refund is issued.

If your refund is delayed, please check with your bank or card provider before contacting us.

🔄 Exchanges
If you'd like a different size or color, simply return the original item and place a new order. If the exchange is due to an error on our part, we’ll cover the shipping.

❗ Damaged or Defective Items
Received a damaged or defective product? Please reach out within 7 days of delivery with a clear photo and your order number. We’ll resolve it promptly.

📝 Important Notes
UrbanKicks Hub reserves the right to refuse returns that do not comply with the policy above.

Repeated return abuse may result in account limitations.

We appreciate your support and aim to make every step of your shopping experience—including returns—as smooth and worry-free as possible. If you have any questions or concerns, don't hesitate to get in touch.